PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE
Motostrano has an easy return policy. Read it carefully before placing your order and before calling us regarding a return.
Please note we do not ever accept returns on used items or items that have been installed on your motorcycle/bicycle, or custom items such as motorcycle wheels.
Additionally, no item may be returned after 14 days from time of receipt.
If your item is defective or requires warranty repair, please call our service department to establish a repair work order.
Original sales receipt must accompany merchandise returns.
Bicycles are not returnable. No bicycle may be returned.
Un-opened, un-used, current (non-close-out) accessories, parts, clothing may be returned for refund with our authorization up to 14 days from the time of receipt.
Depending on the condition of your returned item when received, we reserve the right to charge a restocking fee between 5 and 25%
We accept no returns or exchanges past 14 days from time of receipt.
All returned goods must be new, unworn, uninstalled and must include all packaging, tags etc.
No item may be returned that has been installed or used on your motorcycle.
Custom motorcycle wheels, supermoto wheels, may not be returned.
Hard parts (ie not clothing) may be returned for store credit only. No refunds will be provided for any hard part returned to our store.
Special order items and custom items may not be returned.
To return an item please email or call our store at (650) 918 6259.
All returns are sent back to our main address at
926 Broadway St
Redwood City CA 94063
Clearance, close-out and over-stock items are not returnable. All sales are final on clearance items.
This policy is subject to change at any time.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Motostrano LLC. The collective work includes works that are licensed to Motostrano LLC. Copyright 2003, Motostrano LLC ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Motostrano LLC or purchasing Motostrano LLC products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Motostrano LLC or to purchase Motostrano LLC products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Motostrano LLC. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Motostrano LLC used in the site are trademarks or registered trademarks of Motostrano LLC
Shipping charges and quotes obtained on our web site before and after an order is placed are estimates only and subject to change up until the time of shipping. In most cases we will use a "BEST METHOD" shipping method for all standard shipping options such as UPS Ground and Standard Mail service. Shipping rates are not guaranteed. Ship times are not guaranteed.
Most orders are processed and shipped in 1-3 business days, regardless of the form of shipping selected. If you require faster processing time, you must call. If items on your order are of a special order, special build or just-in-time nature, processing time can take longer than 1-3 days. If an item on your order is back ordered, processing time is subject to change.
Import Fees & Taxes
We cannot track import fees, duties and taxes for any international countries. If you live in Canada, or any other country, find out your country's import fees BEFORE you place your order. Your country may charge you import fees. Finding this out after your order has been shipped and gets to you will mean that you have to pay them regardless. Refusing to pay these fees will mean that you will be charged the fees, plus the outbound and return shipping of your order.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Motostrano LLC products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Motostrano LLC products) must be commenced within one (1) year after the claim or cause of action arises. Motostrano LLC's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Motostrano LLC may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Motostrano LLC or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Motostrano LLC does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Motostrano LLC is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Motostrano LLC reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Motostrano LLC in its sole discretion.
You agree to indemnify, defend, and hold harmless Motostrano LLC, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Motostrano LLC may link to sites operated by third parties. However, even if the third party is affiliated with Motostrano LLC, Motostrano LLC has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Motostrano LLC. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Motostrano LLC seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).