How do I return an item?
Motostrano has an easy return policy, however, please note we do not ever accept returns on used items or items that have been installed on your motorcycle.
- Original sales receipt must accompany returns.
- Current (non-close-out) items may be returned for refund with our authorization up to 14 days from the time of receipt.
- Depending on the condition of your returned item when received, we reserve the right to charge a restocking fee.
- We accept no returns or exchanges past a 14 day of receipt time frame.
- All returned goods must be new, unworn, uninstalled and must include all packaging, tags etc.
- No item may be returned that has been installed on your motorcycle.
- Hard parts (ie not clothing) may be returned for store credit only. No refunds will be provided for any hard part returned to our store.
- Special order items and custom items may be returned and are subject to a restocking fee.
To return an item please email or call our store at (650) 918 6259. We'll talk and give a Return Authorization.
All returns are sent back to our main address at
926 Broadway St
Redwood City CA 94063
- Clearance and close-out clothing items may be returned for exchange or store credit only.
- You are responsible for any shipping cots associated with your return.
926 broadway st
redwood city, CA 94063.
Customer Service Number 65-918-6259
Motostrano began operation in 2002. We now have two stores dedicated to supermoto, bicycles, ebikes and service. Our products reflect our desire to offer unique products and services relating to new types of mobility and recreation. Supermoto is the activity of racing or riding motocross bike converted for riding on pavement. Electric bicycles extend the function and usability of the bicycle, combining the benefits of silent low speed motorized travel with the light weight aspects of bicycling. E-bikes are ideal for urban environments where traffic and parking, as well as noise pollution, are a constant problem. Our brands for bicycles include Felt, Fuji, Marin, Leader and others. Our stores are staffed by friendly personnel enthusiasts trained to help. We are knowledgeable in complete set-up and tear down of ebikes.
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