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How do I return an item?

Motostrano has an easy return policy, however, please note we do not ever accept returns on used items or items that have been installed on your motorcycle.

  • Original sales receipt must accompany returns.
  • Current (non-close-out) items may be returned for refund with our authorization up to 14 days from the time of receipt. 
  • Depending on the condition of your returned item when received, we reserve the right to charge a restocking fee.
  • We accept no returns or exchanges past a 14 day of receipt time frame.
  • All returned goods must be new, unworn, uninstalled and must include all packaging, tags etc.
  • No item may be returned that has been installed on your motorcycle.
  • Hard parts (ie not clothing) may be returned for store credit only. No refunds will be provided for any hard part returned to our store.
  • Special order items and custom items may be returned and are subject to a restocking fee.

    To return an item please email or call our store at (650) 918 6259. We'll talk and give a Return Authorization.

    All returns are sent back to our main address at

    926 Broadway St
    Redwood City CA 94063

  • Clearance and close-out clothing items may be returned for exchange or store credit only. 
  • You are responsible for any shipping cots associated with your return.

Motostrano LLC 926 broadway st redwood city, CA 94063. Customer Service Number 65-918-6259
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