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| If you have any questions regarding your product, please feel free to contact us by email or phone with your comments.
Please also read our Frequently Asked Questions page for answers to the most commonly asked questions.
Should you need to return your item, please read our Return Policy carefully:
All returns must be pre-approved by Motostrano in advance, accompanied by a Return Authorization #. Under NO CIRCUMSTANCES will your return be processed without Motostrano approved Return Authorization number. Up to 14 days after you have received your purchase, clothing items may be returned to Motostrano for an exchange or store credit, as long as the item is returned in its original condition, unused, along with all packaging and miscellaneous parts. Shipping fees are not refundable under any circumstances.
Request a Return Authorization
- Motostrano has a hassle free exchange or refund policy for all clothing related items.
- Any clothing item may be returned for exchange, credit or refund within 14 days (extended 2 weeks for holidays and gifts, provided the item is unused and has all tags.
- No hard part may be returned for a full refund. We offer exchange or store credit returns only for all hard parts.
- No credit exchange will be given unless all parts and packaging are returned as new. It is very important that all packaging and instructions be returned as new or you will be charged a re-stocking and re-merchandising fee up to 50% of the value of your returned goods.
- If the order was originally purchased by credit card, all returns are subject to a 5% credit card processing and/or handling fee. This policy is strictly enforced.
- Motostrano offers a hassle free return policy on all clothing products. Any item may be returned if unused within 14 days of receipt for a refund or exchange. All returns must include complete packaging, labels and tags, or there will be a 25% restocking fee. No clothing may be returned that has been used or worn in any fashion.
- Each manufacturer has their own warranty policies. Any defect or repair return will require an exchange or repair return with the manufacturer. Motostrano does not directly offer any type of warranty for any items sold.
- No part which has been installed and removed may be returned for exchange or credit. Once installed the part cannot be returned.
- No item will be accepted for return that has been mis-packed by the sender. Any item that is damaged in transit due to poor packaging will either be refused, sent back to the sender or donated to charity.
- No clothing item may be returned without all packaging, tags, hangers, etc.
- Under no circumstances may a clothing item be returned or exchanged that shows any sign of wear, use or damage. This includes items which are purchased in our retail location and worn leaving the store.
- When returning 2 piece suits, you must ensure that the jacket and pants are zipped together, or a $15 re-stocking fee will be charged.
- Special order and close-out items may not be returned or exchanged.
- No item may be returned which shows any signs of use or wear.
- No exchange or credit will be issued unless all parts are included with the returned items.
- Credit confirmations will be sent to you by e-mail only.
- There will be NO credit for shipping and handling amounts of any order.
- If we send you the wrong product, we will credit you back for the return ground shipping, but we will not pay for return shipping.
- Exhaust Returns: Any return or exchange on an exhaust will incur a $50 restocking fee. No exhaust may be returned that has been installed or partially installed. If the exhaust has been installed and the bike run, the exhaust can not be exchanged under any circumstances.
- Billing policies
- Orders are generally billed within 1 business day of your order being placed.
- If your order consists of one or more items and a partial shipment is necessary, your order will be billed completely if the products ordered can be shipped with in 2 weeks of
your order.
- Special order items such as custom made suits, etc. are billed with a deposit of 50% at the time of order and 50% one week before shipment.
- Effective June 15, 2006, back orders that cannot be fulfilled in less than one month will be credited back to your account, at which time you may either wait for the back ordered item, cancel or change your order.
- If a back order occurs any customer may call or email to cancel an order and receive full credit.
- Prices - All prices displayed on this web site are subject to change at any time. Prices may be changed at any time and without notice.
- Item Availability - All items displayed on this web site for sale are subject to availability of stock on hand. Offering of substitutes will be at the discretion of Motosstrano.
To process a return, please use our Request a Return Authorization form and send the merchandise and your original payment receipt within two weeks of the date of the RA# issuance.
Please indicate whether you are exchanging the product or applying the amount as a credit. If exchanging, indicate the product of your choice. Please allow 1-3 weeks for any returns to be received and processed.
Send returns to:
Motostrano
RETURNS
926 Broadway
Redwood City, CA 94063
Request a Return Authorization
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